Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,368 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Coon Rapids, Chicago, Colorado Springs, Battle Ground, Albuquerque, Conyers, Seattle, Birmingham, Baltimore, Key West, Indianapolis, Berlin, Atlanta, Evans and Manchester.
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| City | Problem Type | Report Time |
|---|---|---|
 Rocklin | Wi-fi | |
| Coon Rapids | Wi-fi | |
| Chicago | Wi-fi | |
| Colorado Springs | Internet | |
| Battle Ground | Total Blackout | |
| Albuquerque | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Stang Girls Hockey (@stangghockey) reported
@NESN Camera feed is horrible tonight! Not sure if it’s Comcast or NESN
- The Dude (@life_of_niebz) reported
@FlyersNation This video as a flyers fan makes me so mad, but I ******* love it. **** Comcast. People need to stop buying into the bullsh*t, and stop spending money. Prove a point. Cancel your season tickets. Force them to sell the team.
- Jacob Fuchs (@JacobFuchs1997) reported
@DetroitRedWings @Xfinity And I can’t watch it because the Bally app sucks. Get rid of them!
- BTM (@BigThunderMan) reported
@zachmauch @MHver3 Last quoted number was 220million per year, split from multiple sources. Wondering why owing 50m is an issue. Is Comcast requiring repayment before a new contract is signed?
- Tyro_Medic (@Tyro_Medic) reported
@xfinity making it so difficult for my elderly acquaintance to downgrade her service to something she can afford & actually meets her needs, she’s in tears. Absolutely ghoulish. Guess I know what I’ll be doing on my day off.
- Kung Fu Cthulhu 💛❤️💙 (@Kung_Fu_Cthulhu) reported
@Jesse_T_White @itsthatmovie @wbd Seems more reasonable to me, although I'm sure that Comcast, being in the parks space, would greatly appreciate tons of new assets to fill their parks with, along with a streaming service that's nearly profitable that people care about.
- Amal (@amalelks) reported
@comcast how are we supposed to open without internet? signed contract in December & still waiting for install? your team just stoppped responding to emails, the worst
- olddirtybaroo (@olddirtybaroo) reported
.@Xfinity I am going to lose my job and my children if you don’t fix this **** with TNT and the delayed feed. This is such bullsh*t.
- Philly2FL (@LanceCharen) reported
@Haleytsimon It’s been time to worry since Fletcher got here. He’s never built a winner and the @NHLFlyers and @comcast should be ashamed of what they’ve done to this once proud franchise
- jaydem (@TorresJaydem) reported
@XfinitySupport Please fix the issue Xfinity customers may not go back online after devices have been unpaused
- The Count of Cascadia 🧐 (@hubie468) reported
@comcast is theeee worst Fortune 500 company.Over the last five hours I’ve been on the phone three times once with a supervisor and I’ve online chatted with 3 people. I even went into a store.My internet is still not on but atleast I have 2 accounts now and one that I have a…
- Ol' Qwerty Bastardhausen (@kackelchampion) reported
@BeeTEE15 Would you ************* stop blaming the GM? It's not Chuck's fault. It's not Ron's fault.Comcast doesn't give a **** until you stop filling the building and stop buying the merch. Vote with your wallet.
- Evan Lavigne (@EvLav__Phil413) reported
another abysmal broadcast from @nesn on @Xfinity . stuttering, audio loss, frozen frames. awful
- Joe Paul (@jptrident) reported
@NHLFlyers @WellsFargoCtr Can you imagine how Ed Snider would feel reading these comments? The downfall of this team started when Comcast bought the franchise. Downhill from there and they never really cared as long as all the seats were sold. I wonder how they feel now thatvthwy havent seen a sellout!
- lucifer 🏳️⚧️ (@endlessluciferr) reported
@realcouri @Xfinity @comcast your internet is speedrunning outage okay don't kill the run
- Jjp2500 (@jjp2500) reported
@DetroitRedWings @Xfinity Wings suck. Yzerman sucks. Larkin sucks. Fake hockey.
- Bob Iles (@BobIlesJr) reported
@FlyersNation Anthony Gargano is nothing but a fat mush-mouthed slob. Nobody, especially Comcast, cares WTF he has to say.
- Joe Paul (@jptrident) reported
@NHLFlyers @WellsFargoCtr Can you imagine how Ed Snider would feel reading these comments? The downfall of this team started when Comcast bought the franchise. Downhill from there and they never really cared as long as all the seats were sold. I wonder how they feel now that they havent seen a sellout!
- NASCAR (Fake) News Bot (@NASCARNewsBot) reported
News: Harrison Burton will drop down to the Xfinity Series next year to drive the 98 for Stewart-Haas Racing
- Charles (@sck8182) reported
@FlyersJohnny Flyers were bad before Comcast took over Ed Snider last years were bad too
- Tony Dello Buono (@TonyDelloBuono1) reported
@FlyersNation This team will never win with Comcast running it. Do theflyers fans a favor sell the team.
- Mimi Aboubaker (@mimi_aboubaker) reported
@KristyT does that mean you live in the “real world” a bit more then the techies who get offended when the “commoners” don’t know product manager is supposed to be prestigious? for corporates, work at comcast = can you fix my box? work at citi in banking = why hasn’t my check cleared?
- ProTourCaddie15 (@ProTourCaddie15) reported
For anyone wondering why Comcast is in the sh*tter, all customer service is based in India and Philippines. Besides the language barrier, they are poorly trained and have no common sense. Brian Roberts sits in his ivory tower and Rome (Xfinity) burns
- Geo Hennessy (@hennessy_geo) reported
@fbear2014 @Xfinity @XfinitySupport Paramount + major issues
- D-Love (@D_Love) reported
Couldn't Xfinity come up with a more creative name than "10G" for their service?
- 🇺🇦 Jim White (@jimw81) reported
@GutterTheGreat @ComcstSpectacor You actually think comcast is going to sell the team after rebranding and refurbishing the WFC? Not going to happen. They would think about after they break even but Flyers problems started on the infamous dry island.
- STU NO GOTZ (@Stu_No_Gotz) reported
@dmaco215 @verizonfios @Xfinity I’ve had them since July. They’re great. Cheaper then everybody else but they just dropped MLB network
- chris king (@50rogue) reported
@Xfinity need help where I go??
- neptune 🔞 🎂 5 days (@Neptune_bird) reported
@jamejarrs In trying to dodge Jame, the protagonist steps in front of John Xfinity's speeding BMW with the brightest LED headlights you have ever seen, getting obliterated instantly. [bad ending]
- Zeroskaterempire 🎟️ #RESPAWNRecruits750 (@Zeroskaterempir) reported
Damn it @Xfinity @XfinitySupport can you get your **** fixed I am tried of my internet going in and out I just spend almost a hour beat #Callus in #Destiny2Lightfall then my internet drop and now I have to fight all over again FIX YOUR ****
